Shipping and delivery

How is my order delivered?

All orders are produced in 1-2 business days after payment confirmation. Once we have your order processed, it will be dispatched to the delivery address via DHL Express . Your order status is updated immediately with a tracking number, which can be entered at dhl.com for tracking your order, once the status is changed to shipped.

How much is shipping?

The shipping charge price is NZ$19.90, DHL Express 2-4 business days.

What happens if I am not present at the time of the delivery?

DHL will contact you by phone first. You can re-arrange to delivery for another date.

Can I use a delivery address other than my billing address?

Yes, this is possible. Please, fill out the DELIVERY address of your choice in the order from. You will be asked for a billing address when processing the payment.

After two weeks my order still has not arrived yet. What now?

If your order is not received within 10 working days, but you can find your DHL tracking number on the status page, please, be patient - your order shall arrive very soon. If you cannot find your tracking number after two weeks, please contact our customer service.

How long does the shipping take to Hong Kong?

We are sorry, we do no longer ship to Asia, please use our distributor's website for orders to these locations (piczzle.com)

For other locationas, please refer to our partner network.

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Priority and Express Shipping

Turnaround time: Priority production and delivery in 6-8 business days - $9.90 (shipped by USPS priority), orders to Canada 8-10 business days - $16.90 (shipped by USPS international mail). Express production and delivery in 3-4 business days - $26.90 (sh

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